Frequently Asked Questions
Everything you need to know about your Time Secret experience.
What is the standard shipping timeframe?
We offer worldwide shipping. Domestic orders typically arrive within 3-5 business days, while international shipping can take 7-14 business days depending on the destination.
How do I return an item?
We offer a 30-day hassle-free return policy. Items must be unworn, in their original packaging, and with all tags attached to be eligible for a full refund.
Are the materials used in your apparel sustainably sourced?
Yes, Time Secret is committed to ethical fashion. We use premium, sustainable fabrics and partner with manufacturers who adhere to fair labor practices.
How can I track my order?
Once your order ships, you will receive an email containing a tracking number and a link to monitor your package's journey in real-time.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure checkout experience.
Do you offer a size guide?
Absolutely. Every product page features a detailed size chart with measurements in both inches and centimeters to help you find the perfect fit.